Customer Support and Information
Most of the questions we've received over the years about our products are answered here. If you can't find the answer to your specific question, please don't hesitate to contact us.
Customers - Once you buy a product from bztronics, be sure to login to the Customer Center for free software, upgrade specials and more.
Video - Download, Installation and Activation
Answers to Common Questions
How do I update the program?
Updating is done by clicking the About Tab in your software and then the Check for Updates Button. If there’s an update available it will install at that point. Just follow the easy update steps. Updates are free.
Speakers and Headphones
We occasionally get questions about which speakers and headphones to use. In general though, speakers should be 10 watts RMS minimum and have a frequency response of at least 75 Hz to 20 KHz. Headphones should have a frequency response of 20 Hz to 20KHz and should be the big over-the-ear type.
How loud do the speakers have to be?
Not loud at all. For speakers, set the level to a comfortable listening level. If you’re using headphones on the body, the volume should be between 80 to 90%. When using TBSW, headphones are always placed on the ears, just like when you listen to music. The level does not need to be loud. You should be completely comfortable. It's the resonance that does the work.
If I upgrade, does my old program still work?
Yes. All of the systems are completely separate.
I downloaded the program a bunch of times. Did I use all of my licenses?
No. Downloading does not use a license. ONLY activating the system uses a license. Since the system cannot be activated on the same computer more than once, licensing is pretty full proof. If you need more licenses for more computers, just login to the Customer Center. Additional licenses are discounted to existing customers.
What are the computer system requirements?
The software will run on PCs running anything from Windows XP, Vista, Windows 7 and Windows 8 and MACs running Parallels. An internal or external sound card is required (if you can listen to music on your computer - you have one already). We recommend 2 Gig of RAM. If the system will run Windows, it will not have any problems running the systems we offer.
Can I use my Laptop?
Yes. Laptop speakers have very limited sound quality and frequency response. However, headphones will work with a laptop. Many of our customers just use external powered speakers and plug them into the laptop "audio out" jack. This way, you get the same power as you do from a desktop computer "on the go". You will not hear the Chakra tones through laptop speakers.
Can I use my iPad or Android Tablet?
The programs will not install directly on and iPad or Android, but if you have a wireless router in your home you can run the programs on almost any device, by getting an App called Splashtop. They will work on any Windows tablet running a full version of Windows 7 or 8.
Is this safe for pets?
We have heard several success stories from people using our technology with pets and animals over the years. In fact, Dr. Royal Rife did all of his preliminary testing on animals with great success. However, we have not run trials with animals ourselves. We focus on the "people" aspect of things. There are several frequencies available for fleas and other animal parasites that can be found and our systems will certainly run these with no problem.
What about using this on pests and bugs?
A great benefit of using this technology, is its ability to get rid of pests like fleas, bed bugs, dust mites etc. With the bed bug population sweeping across the states, I'm sure we will hear more about frequency use against these pretty soon. If you run a 19.5 KHz frequency in the software with RifeWave Modulation on, mosquitoes and other bugs will disperse quickly.
Which Mode should I use in the Rife Program?
The best mode to use for almost everything is Multi-Timed mode with a sine wave. The recommended time in most cases, is to run the sessions for 40 minutes - two times a day. ALWAYS drink a lot of water, preferably with fresh squeezed lemon in it when using frequencies.
Which Waveform Setting do I use?
Use the Pure Sine Wave for anything you’re doing when using speakers or headphones. The Harmonic Wave is used when setting the system up as a conventional Rife Machine as described in the user documentation. The Triangle Wave is for electronic designers to use for hooking up external electronic equipment. One exception is, some people like to use the Harmonic Wave with the headphones placed on the body.
Can I Use Life Frequencies as a Conventional Rife Machine with Hand Held Electrodes?
Yes you can, but it isn’t necessary. The frequency accuracy is 10 to 1000 times greater in Life Frequencies Systems than other Rife Machines and sound is much more safe, yet still highly effective, because of the algorithms built in to Life Frequencies. If you want more information on setting up an electrode system using Life Frequencies, see the RifeWorks website found HERE.
I'm an MD. Do I need a license for this?
You don't need a license or a college degree to use our products, although there are many doctors, nurses, physical therapists and other medical professionals from around the globe using our systems on a daily basis. The systems are easy for anyone to use. Currently, there are no regulations telling us what we are allowed to run on our own computers.
Does the software come on a CD?
No. Besides the fact that most software is delivered digitally via download these days, the expenses for CDs, manufacturing, artwork, boxes, packaging, shipping and other supplies would increase the price of the software considerably. We pass these savings on to you by delivering the product as a download. Also, our goal is to make the technology affordable for everyone who needs it. You get the same product that would be on a CD for a lot less money and you get the product in 4 minutes as opposed to 4 to 6 weeks - a nice advantage.
I’m completely lost - where do I start?
We’ve taken careful consideration in making the systems easy for everyone to use. Read the Help documentation included with your software. If you have Life Frequencies Professional, watch the help videos. You can also use the built-in Presets to start out. They are extremely easy to use and optimized for power and efficiency. You can also contact us anytime from the Contact Page.